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Data Deletion

Effective Date: May 7, 2025 / Artem1s / Kenya

At Artem1s, we respect your right to control your personal data. This page explains how you can request the deletion of your account and all associated data from the A1 (Artem1s) platform.

How to Request Data Deletion

1

From Within the App

Open the A1 (Artem1s) app → Settings → Account → Delete Account. Confirm your identity and submit the deletion request.

2

Via Email

Send an email to verifyartem1s@gmail.com with subject: "Data Deletion Request". Include your full name, registered email, account type (Merchant or User), and optional reason.

What Happens After You Submit

  • We will verify your identity to protect against unauthorized deletion.
  • Your account will be deactivated immediately.
  • All personal data will be permanently deleted within 30 days.
  • You will receive a confirmation email once deletion is complete.

What Data Gets Deleted

  • Your account profile (name, email, phone number)
  • Location data and preferences
  • Booking history and service interactions
  • Messages sent within the app
  • Product/service listings (for merchants)
  • Worker accounts created under your merchant account
  • AI interaction history (Max or Roxy)
  • Event listings you created

Data We Are Required to Retain

Data Type Retention Period & Reason
Transaction records Up to 7 years for Kenyan tax & financial law
Fraud or abuse reports Duration of investigation for legal compliance
Anonymized analytics Indefinite: cannot be linked back to you

Your Rights Under Kenyan Law

Under the Kenya Data Protection Act, 2019, you have the right to request access to, correction of, and deletion of your personal data, as well as lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

Questions about data deletion?

Response Time: Within 2 business days

verifyartem1s@gmail.com